Terms & Conditions

Warranty

HOLECTRON warrants that each Product will be free from any defect in materials and workmanship which causes the Product to fail to operate in accordance with HOLECTRON published specifications for such Product as in effect on the date of shipment. The foregoing warranty is valid for five (5) years from shipment date. This warranty covers the LED Luminaire, not the LED Driver. The LED Driver is covered under a separate warranty. Additional extended Warranty periods are available at the time of purchase; please consult the factory for information. If a Product fails to operate in accordance with this warranty, HOLECTRON will, at its option, repair or replace the Product or the defective part thereof, or credit Purchaser for the purchase price. Due to weather conditions, fading of finishes is normal and not warranted. HOLECTRON, in its sole discretion, will replace any warrantied product or components of a warrantied product. Standard lead times apply to all replacements; however, HOLECTRON will make every effort to ship in a time-sensitive manner. Replacements will be shipped via ground/standard freight. HOLECTRON will cover shipment costs of warrantied products or components. HOLECTRON shall have no liability under this warranty unless HOLECTRON is notified in writing promptly upon Purchaser’s discovery of the defect and the defective items are returned to HOLECTRON, freight prepaid, and received by HOLECTRON not later than ten (10) days after finding a warranty issue and not later than expiration of the warranty period. This warranty shall not apply to any defect or failure to perform resulting from misapplication, improper installation, improper operation, abuse or contamination, whether internal or external and only applies when the Product has been properly wired and installed and operated within the electrical values, operating ranges and environmental conditions provided in the specifications or installation instructions for such Product.

HOLECTRON’s warranty liability is limited to the replacement of defective products. HOLECTRON is not liable for any labor costs associated with any warranty claims, or for any incidental or consequential damages. Unless otherwise specifically agreed to in writing by HOLECTRON, this warranty shall not apply to Product manufactured by HOLECTRON to Purchaser’s designs or specifications, and no warranty is given as to such non-standard Product. This warranty shall become void in the event any repairs or alterations not duly authorized by HOLECTRON in writing are made to the Product by any person. With respect to product sold to Purchaser by HOLECTRON but not bearing the HOLECTRON’s name or subbrand name (including, without limitation, lamps, control systems, ballasts, drivers and other products), HOLECTRON makes no warranty of any kind, express or implied, including, without limitation, any warranty of merchantability or fitness for a particular purpose, but will make available to Purchaser upon request but only to the extent permitted by law and relevant Product. If HOLECTRON chooses to replace the Product and is not able to do so because it has been discontinued or is not available, HOLECTRON may replace it with a comparable Product.

Limitation of liability

All sales are pursuant to HOLECTRON’s standard terms and conditions including those of the limited liability policy. HOLECTRON, in no event or circumstances shall be liable for special, incidental, consequential, indirect or compensatory damages, resulting from but not limited to loss of use, lost revenues, lost profits, lost business or lost goodwill, in the connection or from the sale, use, non-delivery or delivery of its products. HOLECTRON under no circumstances and without limitation shall be held liable for any special or indirect circumstances or damages.

Returns and restock
As all of our products are custom-made, we do not accept returns under any circumstances. This includes items with custom body colors, shapes, or other personalized properties. Once the order is placed, it cannot be changed, canceled or returned unless prior written permission is obtained from HOLECTRON.

We encourage customers to carefully review their order details before completing the purchase. If you have any questions about the product, please contact us prior to confirming your order.

Damages and shortages
It is the customer’s responsibility to advise HOLECTRON of any concealed damages or shortages within one (1) business day of receipt. Damage claims will require a written confirmation and/or photograph. If the customer has chosen to have their order shipped with a carrier of their selection, HOLECTRON cannot assume liability for any damages. At the time of receipt, it is the customer’s responsibility to notify the carrier of any visible damage to the packaging and have this noted by the carrier on the receiving documents. Standard lead times will apply to all replacements; however, HOLECTRON will make every effort to ship in a time sensitive manner. Replacements will be shipped out via ground/standard freight. Customized items require full payment with each order and are not returnable. Customized items include products finished with a custom color.

Lead and shipment time
Lead time measured by days between sending OC (order confirmation) to Purchaser and preparing the goods for shipment. The lead time provided by HOLECTRON is an estimate and may change due to internal and/or external factors, therefore a warranty for exact lead time period is not provided. Average lead time is four to six (4-6) weeks. Customer can agree with HOLECRON lead and delivery times before ordering goods. All items are shipped ground/standard freight and transit times are dependent on proximity of destination to HOLECTRON. Typical transit times are 1-7 business days. HOLECTRON cannot guarantee transit times and is not liable for delays including delays due to weather conditions. Next day or expedited service is available; contact your local HOLECTRON representative for more information.

Force Majeure
Neither HOLECTRON or Purchaser shall be responsible to the other for any delay or failure to perform its obligations hereunder to the extent that the delay or failure to perform is caused by an event beyond its reasonable control and without fault or negligence, including acts of God, flood, fire, storm, earthquake, war sabotage, or actions by any government authority. The affected party shall promptly notify the other party. Strikes, labor disputes and inability to obtain raw materials by the Seller shall not constitute force majeure events.

Applicable law, place of jurisdiction, miscellaneous
All claims or disputes relating to the obligations or relationship between HOLECTRON and the Buyer shall be governed by Lithuanian law with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.